Returns, Refunds & Cancellations Policy

At Cureveda, we believe in delivering high-quality wellness products with complete transparency and care. If your experience is anything less than satisfactory, we're here to help—within the scope of the following policy.

Eligible Return Scenarios 

You may initiate a return or refund if your order meets any of the following conditions:

• Received a damaged, leaking, broken, or tampered product

• Received a wrong product

• Product delivered is past its expiration date

• Order is incomplete (missing items)

You must notify us within:

• 48 hours for damaged/missing/wrong items or any other acceptable return reasons

Email us at orders@cureveda.com with images of the product & packaging. Or call us at 9691997997 for assistance.

Return/Refund Requests Not Accepted If:

• Product is used, opened, or altered

• Original packaging (box, seal, invoice, labels) is missing

• Return is raised after 48 hours of delivery

• Product is returned due to flavor dislike, texture, taste, side effects, or brand comparison

• Delivery is outside India

• Product is consumed in part and then returned

• Shipping address provided was incorrect

• Return requested raised due to better discounts/offers available on the website

Return/Refund Process

• Contact our team via email or phone with clear images of the issue

• We will verify the request within 24–48 working hours

If approved:

• We will arrange a reverse pickup

• If pickup is unavailable in your area, self-ship the item and we will reimburse ₹100 courier charges

After inspection, we will process:

• A full refund, or

• A replacement, or

• Cureveda Cash (store credit)

based on your preference

Refund Timelines & Modes

• Card/UPI/Netbanking orders: Refunded to the same account within 3–7 working days

• Cash on Delivery: Refunded via NEFT/UPI to your bank account after product inspection

• Refunds are processed only after product verification at our warehouse and once the RTO is delivered successfully to our warehouse

• Double payments (same order, same email) will also be refunded

Cancellation Policy

• You may cancel your order before dispatch at no charge

• Once an order is shipped, it cannot be cancelled

• In emergency scenarios, cancellation may be allowed post-dispatch upon customer support review. A ₹200 deduction will apply

• Order cancellation due to better discounts/offers available on the website will not be entertained

To cancel, email us at orders@cureveda.com or call 9691997997 promptly.

Need Help? We’re here to support you Monday to Saturday (10:00 AM to 7:00 PM).

Email: orders@cureveda.com

Phone: 9691997997

Your wellness journey matters to us—always.